A Customer Support Executive (CSE) is a professional who plays a crucial role in ensuring customer satisfaction and maintaining positive relationships between a company and its customers. The primary responsibility of a Customer Support Executive is to assist customers with their inquiries, concerns, and issues related to a product or service.
Key responsibilities of a Customer Support Executive may include:
- Responding to Customer Inquiries: Handling incoming customer queries through various channels such as phone, email, chat, or social media.
- Issue Resolution: Resolving customer problems and issues by providing accurate and timely information, troubleshooting, and offering solutions.
- Product Knowledge: Having a thorough understanding of the company’s products or services to effectively address customer inquiries and provide appropriate guidance.
- Communication Skills: Demonstrating strong communication skills, both verbal and written, to interact effectively with customers and convey information clearly.
- Customer Education: Educating customers about product features, benefits, and usage to enhance their overall experience and satisfaction.
- Documentation: Maintaining accurate records of customer interactions, transactions, and inquiries. This documentation is valuable for tracking trends and improving processes.
- Collaboration with Other Departments: Coordinating with other departments within the company, such as sales, technical support, and product development, to resolve customer issues efficiently.
- Feedback Collection: Gathering customer feedback and insights to help the company identify areas for improvement and enhance its products or services.
- Multitasking: Handling multiple customer interactions simultaneously and efficiently managing time to ensure timely responses.
- Adaptability: Adapting to changes in products, services, or policies and staying updated on industry trends to better assist customers.
To be successful in this role, Customer Support Executives should possess excellent interpersonal skills, patience, empathy, and a customer-centric mindset. They should be able to remain calm and composed under pressure and be adept at problem-solving. Continuous training and development are often essential to keep CSEs updated on product changes and evolving customer needs.
Customer Support Executive Position Available
Vacancy: 02
Job Context:
We are seeking dynamic individuals to join our team as Customer Support Executives. As part of our back-office solutions for US-based photographers and Photo Studio service providers, we require dedicated full-time CS agents proficient in English and Bengali. The ideal candidate should be tech-savvy and capable of handling various customer support tasks efficiently.
Job Responsibilities | Customer Support Executive:
- Manage customer support-related tasks.
- Communicate with clients through provided channels.
- Handle incoming calls, chats, texts, and emails.
- Facilitate file upload and download processes.
- Utilize documentation and provided software for CS duties.
- Address CS-related issues with a focus on low hold time, concise conversations, and quick resolutions.
- Understand client requirements and provide suggestions accordingly.
- Resolve customer complaints and queries.
- Maintain detailed records of each communication for future reference.
- Follow up with customers for additional information.
Employment Status:
Full-time
Educational Requirements | Customer Support Executive:
- HSC or Bachelor’s degree in any discipline.
- Graduation from any reputed university.
- Diploma/B.Sc. in Computer Science.
- Experience in the field will receive higher priority.
Experience Requirements:
N/A
Additional Requirements:
- Age: 18 to 36 years
- Both males and females are encouraged to apply
Job Location:
Nikunja 2, Khilkhet, Dhaka, Bangladesh
Salary:
Negotiable
Compensation & Other Benefits:
- Yearly salary review as per company policy.
- Festival Bonus: 2
- Full subsidize for lunch facilities.
- Breakfast/lunch and snacks provided.
- Unlimited tea and coffee.
- Excellent working environment.
- Annual pleasure tour.
- Profit share as per company policy.
- Other benefits according to company policy.
How to Apply:
Please submit your CV to cwacount21@gmail.com. Include a cover letter explaining why you would be a great fit for the Customer Support Executive position.
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